CRM audit and setup
Review the system that holds your customer and enquiry records, then organise it so your team can follow up properly.
04 / Return
CRM and repeat business.
Winning a customer once takes work. Cargo helps you use the information you already have to follow up at the right time, earn another order or booking and make referrals easier.
Explore the servicesWhat this can include
What we can do.
These services can stand alone or work together. We will start with the pieces your business needs.
Customer groups
Group people by what they bought or asked about, so the next message is relevant.
Enquiry and quote follow-up
Set up sensible follow-up for people who enquired or received a quote but have not decided yet.
Emails after a purchase
Help customers get value from their purchase and introduce sensible reasons to return.
Reconnecting with past customers
Find lapsed customers and test a useful reason to reconnect.
Reviews and referrals
Ask at the right moment and make it easy for satisfied customers to recommend the business.
What you get
What you will get.
Organised customer records, useful customer groups and a few working follow-up messages your team can manage.
How to judge it
How we will tell if it helped.
Replies, quotes that turn into work, repeat orders or bookings, and whether past customers come back.
Start with your situation
What would you like to improve?
Tell us what is happening. We will help you find a useful place to start.
Ask for a free growth review